Frequently Asked Questions

How do I place an order?
Placing an order on our website is simple. Browse our collection, select your desired items, and add them to your shopping bag. When you are ready, proceed to checkout and follow the steps to complete your purchase.

What payment methods do you accept?
We accept all major credit cards, including Visa, Mastercard, and American Express. All payments are processed securely through our encrypted payment gateway.

Do you ship internationally?
Yes, we offer international shipping to a number of countries. Shipping costs and delivery times will vary depending on your location. You can view the full details on our shipping information page.

What is your returns policy?
We want you to be completely happy with your purchase. If you are not satisfied, you may return unworn items in their original packaging within 30 days of receipt for a full refund or exchange. Please see our returns policy for more information.

How can I track my order?
Once your order has been shipped, you will receive a confirmation email which will include a tracking number and a link to track your package.

What if my item is out of stock?
If an item you want is out of stock, please check back later. Our inventory is updated regularly as we restock popular styles. You can also sign up for our newsletter to receive updates on new arrivals and restocks.

How do I know what size to order?
We provide a detailed size guide for each product to help you select the correct fit. Please refer to these guides for measurements and recommendations. If you need further assistance, please contact our customer service team.

Are the products authentic?
Yes, we guarantee that all products sold on our website are 100% authentic and of the highest quality.

How do I care for my shoes?
Care instructions can vary depending on the materials. We recommend referring to the specific care guidelines provided with your product for the best results.

Do you have a physical store?
We are an online-based retailer, which allows us to offer a wider selection and competitive prices directly to our customers.

How can I contact customer service?
For any questions or concerns not addressed in our FAQ, please reach out to us through the contact form on our website. Our team is here to assist you and will respond as quickly as possible.

Where can I find more information about promotions?
Information about current sales and promotional offers is available on our website’s homepage. You can also subscribe to our newsletter to receive exclusive deals and updates directly in your inbox.